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Customer Service Agent

Job location:

Berlin, Germany

Plan A is looking for a positive, environmentally-friendly and experienced customer service agent to manage and assist Plan A’s clients in their use of our software tool.

Goals and Objectives

Customer service agents at Plan A are our company’s ambassadors, and a vital part of building our identity as an approachable and accessible service helping businesses to reduce their environmental impact. Excellent customer service is very important to Plan A. Our mission is to help businesses to reduce their environmental impact, which can be a real challenge. Our customer service agents are an integral part of our users’ and sustainability journey, and work to provide the best product experience and results - for them and the planet.

How to Apply

Please apply by sending a cover letter and CV to [email protected] with the subject title: Application for Customer Service Agent. We look forward to hearing from you!

‘Application for Customer Service Agent’

We are looking forward to hearing from you. There is no plan B for the planet!

The Company

Plan A believes that companies have the power to pave the way to a more sustainable future for our world. We exist to help companies build a carbon-neutral and sustainable economy. We do this by providing a digital platform for companies to reduce their environmental impact, engage their employees, and drive their own agenda towards carbon neutrality.

We have developed the first Emissions Reduction Software which allows businesses to calculate, monitor and reduce their carbon footprint on a monthly basis. The software provides personalised sustainability action plans and sustainable development focused offsetting scheme that responds to the companies carbon footprint analysis.

The technology behind our software uses over 305,000 data points to provide the most efficient and accurate path to sustainability for companies. We continue to add both public and private data to our model so that companies have access to the most accurate and optimised plans on their journey towards sustainability

Employee Benefits

  • Access to online learning platforms (e.g. Masterclass)
  • Team outings (two weeks/year)
  • Monthly team dinner
  • Access to Yoga & meditation services at work-place.
  • Access to fitness activities (e.g. Urban sports club)
  • Optional home office (once/month)
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Role and Responsibilities

  • Providing written and by phone answers to any questions from our users regarding their experience of the product, its features and objectives.

  • Identifying the specific issue a user is having, and providing the technical assistance or other guidance they need to resolve it.

  • Assisting the user with knowledge and guidance about the software their sustainability journey, increasing their positive experience and results.

  • Implementing a system of templated messages to increase the efficiency of the service.

  • Providing feedback to the rest of the Plan A team about how customers are using the software, common questions and comments they have and ideas for improvements.

You Have...

  • A sincere dedication to environmental action

  • 1-3 Years experience in customer-facing roles

  • Excellent written and spoken communication skills

  • Confidence in dealing with people

  • Fluency in English. Knowledge of German a plus.

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At Plan A we are committed to creating an inclusive workplace that values diversity and encourages you to be you. We believe that businesses should represent the world we want to live in, and so we encourage applications from people of different ages, sexual orientations, ethnicities and physical or neurodiversity. We value the contribution you bring, regardless of where it comes from, and look forward to your application.

Ready to join the team?

Apply Now