The Plan A guide to communicating net-zero goals and commitments

9 leading practices to communicate net-zero goals and commitment

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Effectively communicating your sustainability is key to gaining a competitive edge via sustainability.
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January 28, 2025

Stating your commitment to achieving net-zero emissions is essential for businesses dedicated to addressing climate change and sustainability. However, businesses must first ensure the commitment of the board and executive team to ensure these claims are substantiated to avoid the perils of greenwashing. A resolute commitment to decarbonisation and net-zero targets communicates that sustainability is integral to your business strategy which meets the increasingly green demands of stakeholders, whilst enabling businesses to gain a long-term competitive edge via cost-savings. 

The importance of board and executive team commitment

When it comes to corporate decarbonisation and the pursuit of net-zero emissions, the commitment of your board and executive team is foundational to success. First and foremost, the board and executive team's commitment sets the tone and direction for your entire organisation. A recent survey by PwC found that 79% of CEOs believe that demonstrating a commitment to reducing carbon emissions is essential for building and maintaining trust with stakeholders.

Moreover, this commitment translates into resource allocation. Your board's support ensures the financial and human resources necessary for decarbonisation initiatives are available. For context, a report by CDP revealed that companies committed to addressing climate change invested $11 billion in emissions reduction projects in 2020. Having the board's backing ensures that you have the means to invest in sustainable technologies and practices. Meanwhile, committing to decarbonisation and net-zero targets is also instrumental in enhancing your brand reputation. Brands seen as environmentally responsible enjoy increased customer loyalty, as 65% of consumers globally say they prefer products and services from companies with a positive environmental impact, as reported by Nielsen

How to communicate net-zero goals and commitment?

Stating your commitment to achieving net-zero emissions is essential for businesses dedicated to addressing climate change and remaining competitive. Here's a guideline on how to effectively communicate your commitment to net-zero:

1. Develop a clear statement

Begin with a concise statement conveying your commitment to achieving net-zero emissions. This statement should be easily understandable by internal and external stakeholders and integral to your general communication strategy. Communicate why your business is making this commitment, and share your motivation, such as contributing to climate action, reducing environmental impact, and aligning with global sustainability goals like the Paris Agreement. Mention any partnerships or collaborations with other organisations, industry peers, or sustainability initiatives that support your net-zero goals. Show that you are part of a broader sustainability community.

2. Showcase leadership: 

Highlight the role of your board of directors and executive leadership in overseeing and championing your net-zero commitment. Emphasise the importance of leadership buy-in.

3. Define employee engagement strategies:

Communicate how you plan to engage your workforce in your sustainability efforts. Encourage employees to contribute ideas and actively participate in achieving net-zero emissions.

4. Set a target year

Specify a target year by which your business aims to achieve net-zero emissions. Ensure this year is realistic and aligned with your short and long-term sustainability goals.

5. Highlight actions

Outline the strategy and the specific actions you plan to undertake to achieve net-zero emissions. This may include changing business operations, adjusting the product offer, investing in renewable energy, improving energy efficiency, transitioning to low-carbon technologies, implementing sustainable practices, and engaging with stakeholders along the value chain. Emphasise your commitment to innovation and adopting green technologies to reduce emissions and advance sustainability. 

6. Report with transparency

Commit to transparency by sharing regular updates and progress reports on your journey towards net-zero emissions. 

7. Be accountable

Describe how you will hold your business responsible for achieving net-zero emissions. Mention regular reviews, audits, and assessments to ensure progress is on track.

8. Adapt and be agile

Acknowledge that the path to net-zero may evolve as new technologies and best practices emerge, and commit to adapting your strategies accordingly.

9. Engage the public

Consider engaging with the broader public and community through outreach, events, and initiatives that promote sustainability and encourage collective action.

Remember that stating your commitment to net-zero is just the beginning. Consistent and transparent action is essential to back up your words and achieve meaningful progress towards a decarbonised future.

Tips on avoiding greenwashing in your sustainability communications

Definition

Greenwashing refers to organisations' misleading tactic to present their products or operations as environmentally friendly, thereby concealing their negligible or harmful environmental impacts. This term blends "green," symbolising ecological concern, with "whitewashing," indicating the disguise of damaging practices.

Avoiding greenwashing is crucial for businesses committed to genuine sustainability and ethical practices. To maintain transparency and credibility in your sustainability initiatives, consider the following tips:

  1. Set realistic goals and targets: Ensure your sustainability goals and targets are realistic and achievable. Avoid making vague or overly ambitious claims that cannot be substantiated.
  2. Be transparent: Provide clear and transparent information about your sustainability initiatives. Share data, metrics, and methodologies used for measurement and reporting. Avoid vague or unfounded claims.
  3. Avoid unsubstantiated comparisons: Be cautious when comparing other products or competitors. Ensure that comparisons are valid and based on relevant criteria.
  4. Provide context: When sharing sustainability achievements, provide context about the baseline or industry standards. Highlight improvements and efforts to reduce environmental impacts.
  5. Avoid hidden trade-offs: Consider the entire lifecycle of your products or services. Avoid solving one environmental issue while creating others elsewhere in the supply chain.
  6. Don't cherry-pick data: Avoid selectively presenting positive data while omitting negative aspects of your sustainability performance. Present a balanced view of your efforts and their outcomes.
  7. Engage stakeholders: Listen to the concerns and feedback from customers, investors, employees, and environmental groups. Actively engage with stakeholders to improve your sustainability practices.
  8. Report regularly: Commit to sustainability reporting and consider third-party verifications and audits of your environmental claims to ensure accuracy.
  9. Commit to continuous improvement: Demonstrate a commitment to ongoing improvement in your sustainability efforts. Show that you are dedicated to making genuine progress, not just using sustainability as a marketing tactic.
  10. Use credible certifications, avoid exaggerating or misleading claims and be aware of regulations: If you use sustainability certifications or labels, ensure they are from reputable third-party organisations and are compliant with your regulatory environment. Avoid creating misleading certifications, and be cautious about using superlatives like "100% eco-friendly" or "completely green" unless you can substantiate such claims. Avoid overstating the environmental benefits of your products or services.

By following these tips, businesses can maintain integrity in their sustainability communication, build trust with stakeholders, and avoid the pitfalls of greenwashing. Genuine and transparent sustainability efforts contribute to long-term environmental benefits while reducing risks, especially related to reputation and legal compliance.

If you need help building a realistic sustainability strategy, engaging your board or communicating your sustainability efforts accurately, consider leveraging expert assistance from Plan A’s Carbon Management Platform and sustainability experts. Book a free demo with Plan A today. 

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